FAQ

There are several ways to find out which of our products are available for online purchase:

• Visit the “Shop Home Delivery“ page
• Use the “Buy Online” filter under “Availability” to see a list of the products that are currently available for online purchase.
• Look for a purple “Add to Cart” button on the individual product page. If a product is currently unavailable for purchase online, this button will be greyed out and you will not be able to add it to your cart. 

No. Online orders for beverage alcohol and cannabis are fulfilled from different locations within the province and processed separately. You will need to place separate orders on each respective site.

If you have an online account, you can use the "My List" feature to save products for later, easily check in-store inventory, or create a shopping list for your next in-store visit. All our products can be added to your lists, but not all products are available to order online and cannot be added to your cart.

The delivery fee is $12 for orders under $150 (tax included). Orders $150 (tax included) and over will receive free shipping.

The Cannabis Control Act specifically states how we can market the product. As it stands right now, we are not able to offer incentives for cannabis purchases and this includes free shipping. 

The NSLC is proud to offer home delivery for online orders to most addresses in Nova Scotia. To find out if we can deliver to your address, please use our postal code verification tool found on the Home Delivery page.

• Orders can only be delivered to eligible civic addresses within the province of Nova Scotia.
• Orders cannot be shipped to a PO Box.
• Orders can only be delivered to a residence or private addresses, which includes locations that may provide long-term accommodations such as hotels, motels, or vacation rentals. When deliveries are made to a hotel or motel, the driver must either deliver directly to the room or have the front desk call up to the room to ask the customer to come down to present identification and signature. Customers may not wait in the lobby for delivery to arrive.
• Orders will not be delivered to campgrounds, national parks, or any location where public consumption is not permitted.

No. By law, the NSLC is only permitted to sell beverage alcohol within the province of Nova Scotia. If you make an online purchase, your billing address can be from anywhere in North America, but the shipping address must be within Nova Scotia.

In-store pickup for online orders is not available at this time. You can use the “Check store availability” feature to see where a product is available for in-store purchase.

You can send an online order to anyone who is over the age of 19 if their address is eligible for home delivery. The recipient will be required to be home and present a valid photo ID upon delivery. Please ensure you enter the delivery address of the recipient in the shipping information field at checkout. We recommend confirming this ahead of time to ensure they are ready to receive their order in the delivery window you selected for them

Payment for online orders can be made using a VISA (including VISA debit), MasterCard, or American Express. Complete payment information, including the credit card number, expiry date, and security code must be provided at the time of ordering. We cannot accept NSLC gift cards for online orders at this time.

When you place an online order, you will be prompted to select an available delivery window (date and time) during the checkout process. Delivery windows open seven days in advance. Depending on where you live, same-day or next-day delivery options are often available. 

Delivery times will be displayed during the checkout process. These are based on your location and delivery window availability.

If there is no delivery window option for your preferred date and time, that means it is either full or unavailable. Please select the next most convenient time.

You do not need to create an account to place an order; you can check out as a guest.

When you create an account, you can easily review the status of your current and past orders, identify your preferred store, and curate your own list of products for easier online shopping using the “Add to my list” feature. 

We require this information to ensure the security of your credit card purchase and to know where your order is being delivered. Your phone number is required so we can contact you if there are issues with your order.

The NSLC only collects personal information about you if it relates directly to and is necessary to operate a service, program, or activity of the NSLC or if a law authorizes or requires us to collect it.

To learn more, please review our privacy statement. 

Once you have completed the checkout process, you will see an order confirmation notification on the screen. An electronic order confirmation will be sent to the email address you provide in the checkout process. You will receive another email when your order has shipped.

When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore, this amount will not be available for other purchases). Your credit card will be charged once your home delivery order has shipped.

A final receipt will be included inside one of your order boxes. You will also receive an email receipt when you place your order.

You can track your delivery with the tracking information provided in your shipping confirmation email.

Your order will be delivered to your door by one of our delivery partners, MBW or Community Courier.

Our courier will arrive at the delivery address within the window you selected at checkout. You, or someone over the age of 19, must be home to accept your delivery. The recipient must show valid government-issued photo identification 

Yes. The person accepting the delivery must be over the age of 19 and must provide valid government-issued photo identification.

If you miss your delivery, an information card will be left at your door with a new delivery time for the next day. There will be three attempts of delivery. If the final attempt is unsuccessful, you will be refunded for the cost of the product(s) in your order. Delivery fees are non-refundable.

There is a very short window in which we are able to make changes to or cancel your order. If you need to cancel your order after you place it, please contact us at 1-800-567-5874 or ContactUs@myNSLC.com from Monday to Saturday, 8 a.m. to 6 p.m. to discuss your options with our service excellence team. If we cannot cancel your order, you may return it a store near you for a refund. Please note, delivery fees are non-refundable.

After 40 minutes of inactivity, your session will time out, and products will be removed from your shopping cart. This ensures these products can be made available to the next customer.

We are unable to remove the tax from online orders at the time of purchase for individuals with a Status Card. Please save your receipt and apply for a rebate through the appropriate channel. We apologize for any inconvenience. 

You can browse The Port products online. To  place an order,  call 782-640-4435 or email our team at ThePortOnline@myNSLC.com . Once confirmed, your order can be picked up at the NSLC store of your choice, usually within 5 business days. Orders of less than $75 will be subject to a $20 (plus tax) shipping charge. Visit The Port page for more information. 

We frequently review our product selection to ensure a diverse offering, and we’re always getting new and unique products. Check The Port products page to look for new products or ask our team at The Port. 

The Port offers our most unique selection of specialty products from around the world. Many products won’t be found in other NSLC stores and are available in limited quantities. Visit The Port page to learn more

Enjoy complimentary one hour customer parking in the designated parking spots located in our  underground parking lot on Birmingham Street. Parking tickets are validated with a purchase from The Port. 

The Port’s full experience store is in downtown Halifax at 5485 Clyde Street. There are also Port Sections within some of our NSLC store across the province where you will find a selection of specialty products. Find out which locations have Port sections by visiting myNSLC.com/Stores.

Product selection and availability vary between our stores and our website. If you see a product in a store, it might not be available online, and vice versa. There are over 400+ customer favourites available for home delivery. 

We welcome your feedback and suggestions. Please send your suggestions to ContactUs@myNSLC.com for consideration by our category teams 

If you would like to purchase a product that is not currently available in our stores, our special orders desk can help. Keep in mind that depending on where the product is travelling from, special orders can take time. There will also be minimum purchase requirements and additional charges for shipping and handling. Visit our Special Orders page for more information. 

Use our search at the top right of the website and type in the product name. Once you have found the product, click “Check store availability” (located under the product price) to see what stores carry this product. Please note that inventory amounts are kept as up to date as possible, but you may want to call ahead to confirm – especially if inventory amounts appear low. You can also inquire about a product with a team member at any of our NSLC stores. 

We do our best to offer a variety of products that Nova Scotians love to buy. We use NSLC sales data and insights, customer feedback, store teams' feedback, and industry trends to determine what is popular and what is not, and then we adjust our offerings on a regular basis. We strive to provide a superb customer experience, but we cannot carry every listed product in every single store.

To maintain price stability where possible, the NSLC has two major pricing reviews annually. The review process allows price adjustments to offset the increasing cost of doing business. These costs include currency changes, labour, energy, transportation, materials, and taxes. Some price adjustments are initiated by the NSLC and some by the suppliers.  

Beverage Alcohol products have an established floor price, which is what the NSLC calls a social reference price. The social reference prices are re-assessed with our bi-annual Pricing Review Process. 

We frequently review our products to ensure a diverse offering. Check our New Arrivals to discover new products or ask one of our team members in-store for what is new. 

If you discover a safety issue related to a product you have purchased at one of our stores, we want to know about it right away. To determine whether it is an isolated problem, or one that could affect more than one item, please tell us know where you bought it, when, and what the safety issue is in as much detail as possible. If possible, we would like to have the product returned to us right away, we'll investigate the issue and advise the producer. If there is a problem with the product, we will immediately remove it from our shelves and alert our customers.  

We will also provide you with a refund or exchange for your purchase. Please bring the item to your nearest NSLC store to receive your refund/exchange. You can also review our return policy.  

You can contact our team Monday-Saturday 8:00am-6:00pm at 1-800-567-5874 or ContactUs@myNSLC.com. 

Container deposit fees are applied to all beverage alcohol products. Fifty percent of the deposits will be refunded when you return containers through the ENVIRO-DEPOT™ network. 

We offer more than 700 local products, and you will find our largest selection of local products in our NSLC Signature and Nova Centre stores. Discover all local products and learn more about our local producers by visiting our Proudly Nova Scotian section.

We work hard to give our customers variety and new selections throughout the year. We do that with our One-Time-Only (OTO) listings. Our OTO products are evaluated based on our sales data and insights. These products are kept on our shelves only if their sales are strong, otherwise they are delisted.  

In some cases, we can only access certain quantities of products from our supplier partners, or the product is produced only in limited amounts. Therefore, some products may only be available while supplies last.  

We also only have a limited amount of space in our stores, and we need to make sure our product mix meets our customers’ preferences.  

Please speak with our store team members to find out more about the OTO products available. If you would like to share some ideas or have some feedback, please email us at ContactUs@myNSLC.com. 

To request support, or, to ask for more information about our sponsorship and donation programs, please email CSR@mynslc.com. 

All delivery drivers complete mandatory responsible sales training to prevent deliveries to underage or impaired people. Government issued photo identification is required to accept all home delivery parcels, and drivers will check identification to ensure customers are not underage. 19+ ID required and responsible consumption messaging is also included on packing tape of delivery boxes. Drivers will not complete a delivery if ID is not available, there is suspicion that the order is for a minor or if the customer is impaired.

Our retail team challenges more than two million customers for ID every year, helping to keep our products out of the hands of minors. If you look under 30 years of age, please have your ID ready when shopping in store or awaiting a home delivery order. 

Visit our ID page for more information on accepted forms of identification.

Returns cannot be made at your door. If you would like to return the product, please take the unopened product to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, we cannot refund your delivery fee.  

Alcohol returns cannot be made by mail. Please take the unopened product to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, delivery  fees cannot be refunded. 

Review our full return policy. 

Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-6:00 pm to let us know if you received the wrong product. We will arrange to get you the correct product and will deliver it to your door. If there’s an issue with your order and you would like to return a product, please go to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, we cannot refund your delivery fee. 

Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-6:00 pm to let us know if you received the wrong product. We will arrange to get you the correct product and will deliver it to your door. 

Please contact our team at ContactUs@myNSLC.com or 1-800-567-5874 Monday-Saturday 8:00 am-6:00 pm to inquire about other options. 

Any product purchased at one of our stores or online can be returned at any NSLC store as long as it’s unopened, in its original condition and accompanied by the original sales receipt within thirty (30) days of purchase. The return will be credited to the original method of payment. 
 
Returns without a receipt are processed as an exchange for a product of equal value, or greater value if you pay the full difference in price. 
 
You can return defective or broken product to any NSLC store for a full exchange or refund, and you don’t need to provide a receipt. However, you will have to provide your name, address and telephone number to the NSLC store employee. We collect that information so that we can verify for our suppliers that the problem was discovered by one of our customers.  
 

Review our full return policy.  
 

Home Delivery

There are several ways to find out which of our products are available for online purchase:

• Visit the “Shop Home Delivery“ page
• Use the “Buy Online” filter under “Availability” to see a list of the products that are currently available for online purchase.
• Look for a purple “Add to Cart” button on the individual product page. If a product is currently unavailable for purchase online, this button will be greyed out and you will not be able to add it to your cart. 

No. Online orders for beverage alcohol and cannabis are fulfilled from different locations within the province and processed separately. You will need to place separate orders on each respective site.

If you have an online account, you can use the "My List" feature to save products for later, easily check in-store inventory, or create a shopping list for your next in-store visit. All our products can be added to your lists, but not all products are available to order online and cannot be added to your cart.

The delivery fee is $12 for orders under $150 (tax included). Orders $150 (tax included) and over will receive free shipping.

The Cannabis Control Act specifically states how we can market the product. As it stands right now, we are not able to offer incentives for cannabis purchases and this includes free shipping. 

The NSLC is proud to offer home delivery for online orders to most addresses in Nova Scotia. To find out if we can deliver to your address, please use our postal code verification tool found on the Home Delivery page.

• Orders can only be delivered to eligible civic addresses within the province of Nova Scotia.
• Orders cannot be shipped to a PO Box.
• Orders can only be delivered to a residence or private addresses, which includes locations that may provide long-term accommodations such as hotels, motels, or vacation rentals. When deliveries are made to a hotel or motel, the driver must either deliver directly to the room or have the front desk call up to the room to ask the customer to come down to present identification and signature. Customers may not wait in the lobby for delivery to arrive.
• Orders will not be delivered to campgrounds, national parks, or any location where public consumption is not permitted.

No. By law, the NSLC is only permitted to sell beverage alcohol within the province of Nova Scotia. If you make an online purchase, your billing address can be from anywhere in North America, but the shipping address must be within Nova Scotia.

In-store pickup for online orders is not available at this time. You can use the “Check store availability” feature to see where a product is available for in-store purchase.

You can send an online order to anyone who is over the age of 19 if their address is eligible for home delivery. The recipient will be required to be home and present a valid photo ID upon delivery. Please ensure you enter the delivery address of the recipient in the shipping information field at checkout. We recommend confirming this ahead of time to ensure they are ready to receive their order in the delivery window you selected for them

Payment for online orders can be made using a VISA (including VISA debit), MasterCard, or American Express. Complete payment information, including the credit card number, expiry date, and security code must be provided at the time of ordering. We cannot accept NSLC gift cards for online orders at this time.

When you place an online order, you will be prompted to select an available delivery window (date and time) during the checkout process. Delivery windows open seven days in advance. Depending on where you live, same-day or next-day delivery options are often available. 

Delivery times will be displayed during the checkout process. These are based on your location and delivery window availability.

If there is no delivery window option for your preferred date and time, that means it is either full or unavailable. Please select the next most convenient time.

You do not need to create an account to place an order; you can check out as a guest.

When you create an account, you can easily review the status of your current and past orders, identify your preferred store, and curate your own list of products for easier online shopping using the “Add to my list” feature. 

We require this information to ensure the security of your credit card purchase and to know where your order is being delivered. Your phone number is required so we can contact you if there are issues with your order.

The NSLC only collects personal information about you if it relates directly to and is necessary to operate a service, program, or activity of the NSLC or if a law authorizes or requires us to collect it.

To learn more, please review our privacy statement. 

Once you have completed the checkout process, you will see an order confirmation notification on the screen. An electronic order confirmation will be sent to the email address you provide in the checkout process. You will receive another email when your order has shipped.

When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore, this amount will not be available for other purchases). Your credit card will be charged once your home delivery order has shipped.

A final receipt will be included inside one of your order boxes. You will also receive an email receipt when you place your order.

You can track your delivery with the tracking information provided in your shipping confirmation email.

Your order will be delivered to your door by one of our delivery partners, MBW or Community Courier.

Our courier will arrive at the delivery address within the window you selected at checkout. You, or someone over the age of 19, must be home to accept your delivery. The recipient must show valid government-issued photo identification 

Yes. The person accepting the delivery must be over the age of 19 and must provide valid government-issued photo identification.

If you miss your delivery, an information card will be left at your door with a new delivery time for the next day. There will be three attempts of delivery. If the final attempt is unsuccessful, you will be refunded for the cost of the product(s) in your order. Delivery fees are non-refundable.

There is a very short window in which we are able to make changes to or cancel your order. If you need to cancel your order after you place it, please contact us at 1-800-567-5874 or ContactUs@myNSLC.com from Monday to Saturday, 8 a.m. to 6 p.m. to discuss your options with our service excellence team. If we cannot cancel your order, you may return it a store near you for a refund. Please note, delivery fees are non-refundable.

After 40 minutes of inactivity, your session will time out, and products will be removed from your shopping cart. This ensures these products can be made available to the next customer.

We are unable to remove the tax from online orders at the time of purchase for individuals with a Status Card. Please save your receipt and apply for a rebate through the appropriate channel. We apologize for any inconvenience. 

Online Shopping

If a product is unavailable to be added to your cart online, it cannot be ordered at this time. If you would like to order a product that is not available for home delivery., please contact our team Monday-Friday 8:00 am-6:00 pm at 1-800-567-5874 or ContactUs@myNSLC.com. 

Yes! You can check the status of your order at anytime by visiting the Order Details page that will be linked in your confirmation email, or available via your account information if you created an account. 

No. Both orders must be placed separately. 

You do not need to create an account  to place an order; you can check out as a guest. 

You can shop online by using our home delivery service. Find out if you’re eligible and learn more about online shopping for safe delivery to your home. 

If a product is available to purchase online, there will be an “Add to Cart” button beside the product. If a product is not available for purchase online, you will not be able to add it to your cart. You can add the  products to “My List” to save for later, or check the in-store inventory. 

Please enter your friend’s postal code in the eligibility box on our home delivery page to see if your friend is eligible for delivery in their area. If they are, feel free to proceed with the order, ensuring to enter their delivery address upon checkout. Your friend will be required to be home and present valid photo ID upon delivery, so it’s best if you can confirm this ahead of time to ensure they are ready to receive their order. 

No, we do not have an order minimum for Home Delivery orders. Complimentary shipping will be applied to orders over $150.  

Once you have completed the checkout process you will receive an order confirmation notification on screen and an electronic order confirmation will be sent to the email address you provide in the checkout process.  

When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore this amount will not be available for other purchases). Your credit card will be charged once your home delivery order has shipped. 

If there is no delivery window at your preferred time, that means it is either full or unavailable. Please select the next most convenient time. 

Our delivery partners for cannabis and alcohol are separate. Cannabis is delivered by Canada Post and alcohol is delivered by our partners at MBW or Micco.

We require personal details to ensure the security of your credit card purchase and to know where your order is being delivered. Your phone number is required so we can contact you if there are issues with your order. 

The NSLC only collects personal information about you if it relates directly to and is necessary to operate a service, program or activity of the NSLC, or if a law authorizes or requires us to collect it. To learn more please review our privacy statement.

To access your shopping cart at any time, click the shopping cart icon at the top right corner of the page. 

Please call our team Monday-Saturday 8:00am-6:00pm at 1-800-567-5874 to request the cancellation of your order. If we cannot cancel the order in time, you can return it to a store nearest you for a refund

Our credit card processing software is among the best available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name and address, so it cannot be read as it travels over the Internet. 

You can check the website later to see if an item is back in stock, or you can check availability at your store. Unfortunately, we cannot create a back order for a product that is out of stock.

Payment can be made using a credit card. VISA (including VISA debit), MasterCard and American Express are accepted. Complete payment information, including credit card account number, security code, and expiry date must be provided at time of ordering.

For assistance or to report any technical difficulties, please contact our team Monday-Saturday 8:00 am-6:00 pm at 1-800-567-5874 or ContactUs@myNSLC.com. 

We can only hold products in your cart for a period of time. After 40 minutes of inactivity, your session will time out and products will be removed from your shopping cart, to ensure these products can be made available to the next customer. 

By creating an account you can review the status of your current and past orders, identify your store, and curate your own list of products for easier online shopping using the “Add to my list” feature. 

The Port

You can browse The Port products online. To  place an order,  call 782-640-4435 or email our team at ThePortOnline@myNSLC.com . Once confirmed, your order can be picked up at the NSLC store of your choice, usually within 5 business days. Orders of less than $75 will be subject to a $20 (plus tax) shipping charge. Visit The Port page for more information. 

We frequently review our product selection to ensure a diverse offering, and we’re always getting new and unique products. Check The Port products page to look for new products or ask our team at The Port. 

The Port offers our most unique selection of specialty products from around the world. Many products won’t be found in other NSLC stores and are available in limited quantities. Visit The Port page to learn more

Enjoy complimentary one hour customer parking in the designated parking spots located in our  underground parking lot on Birmingham Street. Parking tickets are validated with a purchase from The Port. 

The Port’s full experience store is in downtown Halifax at 5485 Clyde Street. There are also Port Sections within some of our NSLC store across the province where you will find a selection of specialty products. Find out which locations have Port sections by visiting myNSLC.com/Stores.

Products

Product selection and availability vary between our stores and our website. If you see a product in a store, it might not be available online, and vice versa. There are over 400+ customer favourites available for home delivery. 

We welcome your feedback and suggestions. Please send your suggestions to ContactUs@myNSLC.com for consideration by our category teams 

If you would like to purchase a product that is not currently available in our stores, our special orders desk can help. Keep in mind that depending on where the product is travelling from, special orders can take time. There will also be minimum purchase requirements and additional charges for shipping and handling. Visit our Special Orders page for more information. 

Use our search at the top right of the website and type in the product name. Once you have found the product, click “Check store availability” (located under the product price) to see what stores carry this product. Please note that inventory amounts are kept as up to date as possible, but you may want to call ahead to confirm – especially if inventory amounts appear low. You can also inquire about a product with a team member at any of our NSLC stores. 

We do our best to offer a variety of products that Nova Scotians love to buy. We use NSLC sales data and insights, customer feedback, store teams' feedback, and industry trends to determine what is popular and what is not, and then we adjust our offerings on a regular basis. We strive to provide a superb customer experience, but we cannot carry every listed product in every single store.

To maintain price stability where possible, the NSLC has two major pricing reviews annually. The review process allows price adjustments to offset the increasing cost of doing business. These costs include currency changes, labour, energy, transportation, materials, and taxes. Some price adjustments are initiated by the NSLC and some by the suppliers.  

Beverage Alcohol products have an established floor price, which is what the NSLC calls a social reference price. The social reference prices are re-assessed with our bi-annual Pricing Review Process. 

We frequently review our products to ensure a diverse offering. Check our New Arrivals to discover new products or ask one of our team members in-store for what is new. 

If you discover a safety issue related to a product you have purchased at one of our stores, we want to know about it right away. To determine whether it is an isolated problem, or one that could affect more than one item, please tell us know where you bought it, when, and what the safety issue is in as much detail as possible. If possible, we would like to have the product returned to us right away, we'll investigate the issue and advise the producer. If there is a problem with the product, we will immediately remove it from our shelves and alert our customers.  

We will also provide you with a refund or exchange for your purchase. Please bring the item to your nearest NSLC store to receive your refund/exchange. You can also review our return policy.  

You can contact our team Monday-Saturday 8:00am-6:00pm at 1-800-567-5874 or ContactUs@myNSLC.com. 

Container deposit fees are applied to all beverage alcohol products. Fifty percent of the deposits will be refunded when you return containers through the ENVIRO-DEPOT™ network. 

We offer more than 700 local products, and you will find our largest selection of local products in our NSLC Signature and Nova Centre stores. Discover all local products and learn more about our local producers by visiting our Proudly Nova Scotian section.

We work hard to give our customers variety and new selections throughout the year. We do that with our One-Time-Only (OTO) listings. Our OTO products are evaluated based on our sales data and insights. These products are kept on our shelves only if their sales are strong, otherwise they are delisted.  

In some cases, we can only access certain quantities of products from our supplier partners, or the product is produced only in limited amounts. Therefore, some products may only be available while supplies last.  

We also only have a limited amount of space in our stores, and we need to make sure our product mix meets our customers’ preferences.  

Please speak with our store team members to find out more about the OTO products available. If you would like to share some ideas or have some feedback, please email us at ContactUs@myNSLC.com. 

Responsible Retailing

To request support, or, to ask for more information about our sponsorship and donation programs, please email CSR@mynslc.com. 

All delivery drivers complete mandatory responsible sales training to prevent deliveries to underage or impaired people. Government issued photo identification is required to accept all home delivery parcels, and drivers will check identification to ensure customers are not underage. 19+ ID required and responsible consumption messaging is also included on packing tape of delivery boxes. Drivers will not complete a delivery if ID is not available, there is suspicion that the order is for a minor or if the customer is impaired.

Our retail team challenges more than two million customers for ID every year, helping to keep our products out of the hands of minors. If you look under 30 years of age, please have your ID ready when shopping in store or awaiting a home delivery order. 

Visit our ID page for more information on accepted forms of identification.

Returns and Exchanges

Returns cannot be made at your door. If you would like to return the product, please take the unopened product to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, we cannot refund your delivery fee.  

Alcohol returns cannot be made by mail. Please take the unopened product to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, delivery  fees cannot be refunded. 

Review our full return policy. 

Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-6:00 pm to let us know if you received the wrong product. We will arrange to get you the correct product and will deliver it to your door. If there’s an issue with your order and you would like to return a product, please go to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, we cannot refund your delivery fee. 

Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-6:00 pm to let us know if you received the wrong product. We will arrange to get you the correct product and will deliver it to your door. 

Please contact our team at ContactUs@myNSLC.com or 1-800-567-5874 Monday-Saturday 8:00 am-6:00 pm to inquire about other options. 

Any product purchased at one of our stores or online can be returned at any NSLC store as long as it’s unopened, in its original condition and accompanied by the original sales receipt within thirty (30) days of purchase. The return will be credited to the original method of payment. 
 
Returns without a receipt are processed as an exchange for a product of equal value, or greater value if you pay the full difference in price. 
 
You can return defective or broken product to any NSLC store for a full exchange or refund, and you don’t need to provide a receipt. However, you will have to provide your name, address and telephone number to the NSLC store employee. We collect that information so that we can verify for our suppliers that the problem was discovered by one of our customers.  
 

Review our full return policy.  
 

In Store

Service animals that have been specifically trained to provide support to an individual with a disability are welcome in our stores. You may be asked by an employee if your pet is a service pet. Customers entering the store with pets, other than service animals, will be politely asked to take their animal outside the store before they are served. 

In all other cases, in order to keep our customers and their pets safe, we ask that you to refrain from bringing pets of any kind into our stores.

Orders placed online cannot be picked up at a store. All orders will be sent to the delivery address that was provided during the checkout process. If you need to change the delivery address, please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-6:00 pm and we would be happy to help you. 

There are currently five private wine and specialty stores in Nova Scotia that offer different product selections not found in NSLC stores. These stores provide customers with access to a variety of unique products, and at the same time provide business opportunities for Nova Scotia entrepreneurs. Learn more about these stores: 

Bishop's Cellar 

WestSide Beer Wine Spirits 

RockHead Wine & Beer Market 

Harvest Wines & Spirits 

Liquid Assets NS 

The NSLC does not provide compensation for cars damaged by shopping carts in our parking lots. All our store parking lots are “park at own risk,” and any damages should be managed through an individual’s insurance company.

Doing Business with The NSLC

Nova Scotians can import beverage alcohol into the province from other countries only if they have been in those countries in the last 6 months  and  are importing from the country you travelled in using an import license. You can get more details and the license application by contacting customs@mynslc.com 

If you plan to serve, sell, or produce beverage alcohol, or use it as an ingredient in a product for sale or public use in Nova Scotia, you’ll need to obtain a liquor license.  

If you would like to obtain a liquor license for a special event such as a wedding, fundraiser or other community event, those licenses are issued by Alcohol, Gaming, Fuel and Tobacco. You can reach their licensing office at (902) 424-6160. There’s also more information on their website.  

The application forms and detailed requirements for all other liquor licenses are available on our Permits page.  

Permit applications are also available at the NSLC’s Head Office & Distribution Centre located at 93 Chain Lake Drive, Bayers Lake Industrial Park, Halifax, Nova Scotia, or by calling out team at 1-800-567-5874 or ContactUs@myNSLC.com 

Events

We do not have current plans to bring back the Festival of Whisky or Festival of Wines but we are continuing to support local industry in their events as they happen.

Gift Cards

No, we do not offer the purchase of gift cards online at this time. Our team would be happy to help with the purchase of a gift card over the phone by contacting 1-800-567-5874 Monday-Saturday 8:00 am - 6:00 pm.

No. We are unable to redeem NSLC gift cards online.

No. NSLC Gift Cards are only accepted at our corporate stores. Our Agency store partners do not accept NSLC gift cards as payment.

Use our Gift Card Balance tracker. You’ll need to enter the code on the back of your gift card. 

If you have purchased or received a gift card and were unable to redeem the balance, there are a few possible reasons:   

The gift card may not have been activated. In this case, you’ll need to obtain the purchase receipt, and present the card and receipt to the store where you bought it (if it wasn’t an NSLC store), so that they can activate the gift card for you.  Keep in mind that at some vendors, it can take up to 24 hours from the time it is uploaded for the card to be activated and ready to use.   

The gift card may not have a balance. You can visit the Gift Card Checker to confirm the balance on your NSLC gift card.   

If a gift card has a balance, but the card isn’t working due to damage or some other reason, we may be able to help. Present the card to an NSLC team member at one of our stores.   

Please note: 

The NSLC is not able to activate a gift card if you don’t have a receipt, as we have no proof of purchase. Please go back to the store where you bought the gift card to resolve the issue.  

Other retailers that sell our gift cards are not able to process gift card returns. For gift card purchases made at those stores, you will need to bring the card into an NSLC store.

The impact of COVID-19 has changed how we are hosting events. To ensure we are keeping the safety of our team, customers and suppliers top of mind, we have made the decision to cancel The NSLC Festival of Wines and The NSLC Festival of Whisky in 2021.

As we continue to explore new ways of staying connected, be sure to follow along (@theNSLC on Facebook & Instagram) for education and inspiration you can enjoy from the comfort and safety of your home.

Let’s continue to come together by staying apart. We are all in this together

Please visit myNSLC.com/events to find out the latest details about our Festival events.

The impact of COVID-19 has changed how we are hosting events. To ensure we are keeping the safety of our team, customers and suppliers top of mind, we have made the decision to cancel The NSLC Festival of Wines and The NSLC Festival of Whisky in 2021.

As we continue to explore new ways of staying connected, be sure to follow along (@theNSLC on Facebook & Instagram) for education and inspiration you can enjoy from the comfort and safety of your home.

Let’s continue to come together by staying apart. We are all in this together

Please visit myNSLC.com/events to find out the latest details about our Festival events.

Agency stores are authorized by the NSLC to sell beverage alcohol. There are currently 63 Agency Stores in Nova Scotia, and many are operated by retailers in communities that are too small to support regular-sized NSLC retail stores.

Customers earn 1 Air Miles® reward mile for every $30 spent each month excluding all discounts, all taxes, bottle and container deposits, gift card purchases, event tickets, environmental and other third-party fees. Gift card redemptions do qualify for Air Miles®.

Air Miles cannot be used in cannabis purchases.

These are products with specially marked limited time only Air Miles® offers while supplies last. Look for them in-store or browse our Bonus Air Miles® offers.

Get your Air Miles® card today by visiting airmiles.ca

Please allow for up to 60 days from final sale purchase date for reward miles to be credited to your AIR MILES® Account.

If you’d like to purchase a product that’s not currently available in our stores, our special orders desk can help. Keep in mind that depending on where the product is travelling from, special orders can take time. There will also be minimum purchase requirements and additional charges for shipping and handling. For more information on special orders, click HERE. 

Service animals that have been specifically trained to provide support to an individual with a disability are welcome in our stores.

In all other cases, in order to keep our customers and their pets safe, we ask customers to refrain from bringing pets of any kind into our stores.

The shelf life of craft beer is about six months. It will last a little longer if it is refrigerated.

If you’d like to purchase a product that’s not currently available in our stores, our special orders desk can help. Keep in mind that depending on where the product is travelling from, special orders can take time. There will also be minimum purchase requirements and additional charges for shipping and handling. For more information on special orders, click HERE. 

You can reach our Service Excellence Team by calling (902) 450-5874, or toll free at 1-800-567-5874. You can also send us an email ContactUs@myNSLC.com. We’ll do our best to respond to your inquiry within two business days.

We are a provincial Crown Corporation and we follow the purchasing guidelines of the province of Nova Scotia. 

For more information about how you can do business with us, visit our Procurement and Tendering Policies page.

We use energy efficient fixtures and lighting, heating and fan controls to reduce greenhouse gases, and over the past five years we’ve reduced our emissions by almost 2000 tones. We’ve also diverted 95% of all solid waste materials from landfills, thanks to diversion efforts in our Head Office, Distribution Centre, and eight stores across HRM.

Nova Scotians can import beverage alcohol into the province from other countries using an import license. You can get more details and the license application by contacting Kathy Pritchard at 902-450-5992 or email Kathy.pritchard@mynslc.com  

Visit our Permits page for more information and specific requirements related to the private importation of beverage alcohol into Nova Scotia.

All available jobs at the NSLC are posted on our website. Application instructions are included in each job listing.

If you’re having trouble accessing our Careers page or printing job information, there may be an issue with your browser. Our site is compatible with Internet Explorer versions 8 or higher, as well as Google Chrome or Firefox.

Please note that we only accept resumes for posted positions.

Applications submitted for positions in our retail stores are kept on file in the store for a period of six months.

In Nova Scotia if you plan to serve, sell, or produce beverage alcohol, or use it as an ingredient in a product for sale or public use, you’ll need to obtain a liquor license.

If you would like to obtain a liquor license for a special event such as a wedding, fundraiser or other community event, those licenses are issued by Alcohol, Gaming, Fuel and Tobacco. You can reach their licensing office at (902) 424-6160. There’s also more information on their website.

The application forms and detailed requirements for all other liquor licenses are available on our Permits page.

Permit applications are also available at the NSLC’s Head Office & Distribution Centre located at 93 Chain Lake Drive, Bayers Lake Industrial Park, Halifax, Nova Scotia, or by calling our Permits & Regulatory Affairs Analyst at (902) 450-5918 during business hours - Monday to Friday 8:30 am to 4:30 pm.

It’s our responsibility to enforce the laws of the province of Nova Scotia and ensure that beverage alcohol is not accessed by minors.

That means if a customer looks to be under 30 years of age, it’s very likely they’ll be asked for ID at our stores.

Even if a customer is legal drinking age, they won’t be able to purchase beverage alcohol products in our stores without a valid picture ID if they’re asked to provide one.

And they won’t be able to ask a friend or family member who is with them to make a purchase on their behalf, even if the companion does have the required ID.

We know this may be inconvenient for some customers, and while we value your business, we won’t compromise when it comes to making sure our products don’t get into the wrong hands.

Keeping beverage alcohol out of the hands of under-age Nova Scotians is a key part of our overall mandate.

Our Responsible Retailing program helps us uphold the law, and promotes the safe and responsible sale of beverage alcohol in our province.

We’ve got lots of interesting wines, beers and spirits lining our shelves at The Port by the NSLC in downtown Halifax, but it’s important to us that no matter where you live, you have access to those exclusive products too.  That’s why we’ve also made many of these exclusive products available to buy online! Click HERE to begin your shopping experience. When you find products you’d like to buy, select the quantity and click Add to Cart. When you’re finished shopping, click the Shopping Cart link in the top right of the page to review your cart. Click the checkout button to begin the checkout process.

To access your shopping cart at any time, click the shopping cart icon at the top right corner of the page.

Once your order has been completed you can call our customer service line to make changes or to cancel your order. Please call 1-800-567-5874.

For assistance or to report any technical difficulties, please contact our customer service line at 1-800-567-5874.

We frequently review our product assortment to ensure a diverse offering. Check the online store regularly to look for new products.

In some cases, we can only access certain quantities of products from our supplier. This is why some products may only be available while supplies last.

Due to limited quantities, we are not able to guarantee the inventory of a purchased product. In the case where we do not have enough inventory to fulfill your order, we will reach out to you directly to let you know and suggest a different product you may like.

We strive to offer a line-up of products that appeals to our wide range of customers. A number of factors are considered including potential appeal, quality and price. Our philosophy is to offer you products online that may not be available in your store.

We welcome your feedback and suggestions. Please send your suggestions to ContactUs@mynslc.com

We require personal details to ensure the security of your credit card purchase. Your phone number is required so we can notify you when your order is ready for pickup.

No - your email address is only used for the order you placed online, and then it is deleted. We will only use the address you provide to let you know that your order was received, and if there are any issues with your order.

Shipping is free for orders over $75. Orders of less than $75 will be subject to a $20 (plus tax) shipping charge.

Container deposit fees are applied to all wine, beer and spirit containers. Fifty percent of the deposits will be refunded when you return containers through the ENVIRO-DEPOT™ network.

Payment can be made using a credit card. VISA, MasterCard and American Express are accepted. Complete payment information, including credit card account number, security code, and expiry date must be provided at time of ordering.

Once you have completed the checkout process you will receive an order confirmation notification on screen and an electronic order confirmation will be sent to the email address you provide in the checkout process.

Returns will be accepted within 30 days of purchase, and credited to the original method of payment. Please keep your receipt for proof of purchase. Photo ID will be required.

Our credit card processing software is among the best available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name and address, so it cannot be read as it travels over the Internet.

Government issued photo identification is required to pick up all online orders. The name on the ID must match the name of the person placing the order or, in the case of a gift, the name of the gift recipient. Store employees will check identification to ensure the customer is nineteen years of age or older.

Online purchases are delivered to the NSLC store of your choice.

Your order will be delivered to the store of your choice in 3-5 business days.

The NSLC store receiving your order will call you at the phone number you provided when your order arrives at the store.

A final receipt will be included with your order when you pick it up at your selected NSLC store. You will also receive an email receipt when you place your order.

Government issued photo identification is required to pick up your order. The name on the identification must match the name of the customer placing and picking up the order, or the name of the gift recipient, if applicable.

We make every effort to ensure orders are correct and delivered in good condition. Should you find an error or damaged item, please bring the items and your receipt to any NSLC store to arrange for a replacement.

Yes. To purchase an item as a gift, check the box next to “Is this order a gift” in your shopping cart. Note that all products in an order must be for the same gift recipient. The gift recipient must be at least 19 years of age and present government-issued photo identification to pick up the order.

Yes. Base miles are accumulated for each $30 spent excluding all discounts, all taxes, bottle and container deposits, all gift cards, event tickets, environmental and other third-party fees. Bonus mile offers on select products are also available online. You must include your AIR MILES® Collector card number in the designated area during the checkout process to receive the AIR MILES®.

No. Both orders must be placed separately.

Beer, wine, spirits and coolers have an established floor price, which is what the NSLC calls a social reference price. These prices are re-assessed every year and are generally kept in line with inflation.

Our prices are also affected by changes in supplier pricing, which do happen occasionally throughout the year. In response to those changes, and to keep our prices as stable as possible, we make price adjustments twice a year – in the spring and in the fall.

There are currently four Private Wine and Specialty stores in Nova Scotia that offer selections not found in NSLC stores. These stores provide customers with access to a wider variety of wines, and at the same time provide business opportunities for Nova Scotia entrepreneurs.

We offer the products our customers want to buy. We use customer feedback and industry trends to determine what’s popular and what’s not, and then we adjust our listings accordingly on a regular basis. We strive to provide a superb customer experience, but we can’t carry every listed product in every single store.

We work hard to give our customers variety and new selections throughout the year. We do that with our One-Time-Only listings. Our OTO products are evaluated based on sales. The products will be kept on our shelves if sales are strong, or they may be delisted if sales are weak. We have a limited amount of listing space, and we need to make sure our product mix is meeting our customers’ preferences. Talk to our retail employees in your local NSLC store to find out more about these product listings.

Yes - if there’s a product you want to purchase that’s in our general listings but not available in your local NSLC store, tell us and we can have the items transferred to your favourite store.

If you are wondering whether we carry a product, please use our search function to find exactly what you’re looking for. 

Some of our listings are brought in as ‘one-time-only’ or as Port of Wines core inventory. These categories of products are considered a special assortment and availability will vary. They may be ordered from time to time based on customer interest and availability from our suppliers. It is best to check back to see if products in these categories are available.

If you discover a safety issue related to a product you have purchased at one of our stores, we want to know about it right away. To determine whether it’s an isolated problem, or one that could affect more than one item, please tell us where you bought it, when, and what the safety issue is in as much detail as possible. If possible, we’d like to have the product returned to us right away, so that we can investigate.

We’ll investigate to see if other product is affected. We’ll also advise the producer. And if there is a problem with a product, we’ll immediately remove it from our shelves and alert our customers.

We will also provide you with a refund or exchange for your purchase. Please bring the item to your nearest NSLC store to receive your refund/exchange.

In total, we carry about 5000 products from around the world. Marketplace trends and customer demand are the biggest influencers when it comes to our product listings.

You can locate products in a few different ways:

You can do a product search on our website. 

You can also talk to your local Store Manager. If there’s a product we carry that’s not available at your store, we can have it shipped there free of charge. 

You can also call our Order Entry Desk at 1-800-380-7449 to place an order for a product that we carry, for shipment to your local store.

100% of our profits go back to the province and are used to fund public services. For more information about the NSLC’s financial performance, take a look at our most recent Annual Report.

Any product purchased at one of our stores or online can be returned at any NSLC store as long as it’s unopened, in its original condition and accompanied by the original sales receipt within thirty (30) days of purchase. If you made the purchase with a credit card, the refund will be made to that card.

Returns without a receipt are processed as an exchange for a product of equal value, or greater value if you pay the full difference in price.

You can return defective or broken product to any NSLC store for a full exchange or refund, and you don’t need to provide a receipt. However, you will have to provide your name, address and telephone number to the NSLC store employee. We collect that information so that we can verify for our suppliers that the problem was discovered by one of our customers.

Our store hours of operation vary by store. You can find our store hours and the NSLC store closest to you here.

We believe in giving back to the communities where we live and work. Through our employees and customers, we’ve donated over $2.5 million to the IWK since 1987, and have supported provincial organizations such as the United Way and Feed Nova Scotia.

Service animals that have been specifically trained to provide support to an individual with a disability are welcome in our stores. You may be asked by an employee if your pet is a service pet. Customers entering the store with pets, other than service animals, will be politely asked to take their animal outside the store before they are served. 

In all other cases, in order to keep our customers and their pets safe, we ask that you to refrain from bringing pets of any kind into our stores.

Orders placed online cannot be picked up at a store. All orders will be sent to the delivery address that was provided during the checkout process. If you need to change the delivery address, please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-6:00 pm and we would be happy to help you. 

There are currently five private wine and specialty stores in Nova Scotia that offer different product selections not found in NSLC stores. These stores provide customers with access to a variety of unique products, and at the same time provide business opportunities for Nova Scotia entrepreneurs. Learn more about these stores: 

Bishop's Cellar 

WestSide Beer Wine Spirits 

RockHead Wine & Beer Market 

Harvest Wines & Spirits 

Liquid Assets NS 

The NSLC does not provide compensation for cars damaged by shopping carts in our parking lots. All our store parking lots are “park at own risk,” and any damages should be managed through an individual’s insurance company.

Nova Scotians can import beverage alcohol into the province from other countries only if they have been in those countries in the last 6 months  and  are importing from the country you travelled in using an import license. You can get more details and the license application by contacting customs@mynslc.com 

If you plan to serve, sell, or produce beverage alcohol, or use it as an ingredient in a product for sale or public use in Nova Scotia, you’ll need to obtain a liquor license.  

If you would like to obtain a liquor license for a special event such as a wedding, fundraiser or other community event, those licenses are issued by Alcohol, Gaming, Fuel and Tobacco. You can reach their licensing office at (902) 424-6160. There’s also more information on their website.  

The application forms and detailed requirements for all other liquor licenses are available on our Permits page.  

Permit applications are also available at the NSLC’s Head Office & Distribution Centre located at 93 Chain Lake Drive, Bayers Lake Industrial Park, Halifax, Nova Scotia, or by calling out team at 1-800-567-5874 or ContactUs@myNSLC.com 

We do not have current plans to bring back the Festival of Whisky or Festival of Wines but we are continuing to support local industry in their events as they happen.

No, we do not offer the purchase of gift cards online at this time. Our team would be happy to help with the purchase of a gift card over the phone by contacting 1-800-567-5874 Monday-Saturday 8:00 am - 6:00 pm.

No. We are unable to redeem NSLC gift cards online.

No. NSLC Gift Cards are only accepted at our corporate stores. Our Agency store partners do not accept NSLC gift cards as payment.

Use our Gift Card Balance tracker. You’ll need to enter the code on the back of your gift card. 

If you have purchased or received a gift card and were unable to redeem the balance, there are a few possible reasons:   

The gift card may not have been activated. In this case, you’ll need to obtain the purchase receipt, and present the card and receipt to the store where you bought it (if it wasn’t an NSLC store), so that they can activate the gift card for you.  Keep in mind that at some vendors, it can take up to 24 hours from the time it is uploaded for the card to be activated and ready to use.   

The gift card may not have a balance. You can visit the Gift Card Checker to confirm the balance on your NSLC gift card.   

If a gift card has a balance, but the card isn’t working due to damage or some other reason, we may be able to help. Present the card to an NSLC team member at one of our stores.   

Please note: 

The NSLC is not able to activate a gift card if you don’t have a receipt, as we have no proof of purchase. Please go back to the store where you bought the gift card to resolve the issue.  

Other retailers that sell our gift cards are not able to process gift card returns. For gift card purchases made at those stores, you will need to bring the card into an NSLC store.